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Frequently asked questions

When will my order be delivered?

Once your order is successfully placed, it is typically processed and dispatched within 1–2 business days (Monday to Friday).
After dispatch, shipping time usually takes 5–7 business days (Monday to Friday), depending on your location and shipping conditions.
In total, you can expect to receive your order within approximately 6–9 business days after placing it.

Can I Return my product?

Worfa offers a 30-day return period from the date your order is delivered.
To be eligible for a return, items must be:
Unused
In their original condition
Returned in the original packaging
Complete with all included parts and accessories
If you would like to return a product, simply contact our Customer Service team by email.
Our team will review your request and guide you through the return process.
Please contact us before sending any item back so we can provide you with the appropriate return instructions. Returns sent without prior authorization from our Customer Service team will not be accepted.

What can I do if my item (or part of it) is damaged?

We work hard to ensure your items arrive safely and in perfect condition. If your item arrives damaged or any part of it is defective, please contact our Customer Service team by email as soon as possible.
Our team will review the issue and guide you through the appropriate next steps to resolve it as quickly as possible.

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